How Fast Is Your U.S. Shipping?
Shipping rates are calculated at checkout based on location. All domestic orders are sent via Priority Mail. For international orders you can choose between First Class or Priority Mail. Most of our orders are shipped within 10-14 business days of purchase from our sunny Miami office, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 3-10 business days of its ship date, or 2-4 weeks if you are located in Hawaii or Alaska. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Any additional shipping costs are nonrefundable.
We do not ship on the weekend or U.S. holidays.
**Temporary COVID-19 update - We are working remotely. We are lucky enough to still process and ship orders and will process any orders as quickly as possible. We expect a multiple week delay in shipping orders.
Where's My Order?
Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the tracking number in the email or by using the section at the top of this page.
Your shipping date has to have passed for us to be able to investigate where your order is.If your shipping date has passed, please contact us by going to the 'Contact Us' tab on this page and have your order number ready.
I'm Missing Items From My OrderYour package might be coming in more than one shipment. If your delivery date has passed, please get in touch by going to the 'contact us' tab.
Why Was My Order Cancelled?If you've placed an order and received a cancellation email from us, we're sorry about that. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.
Can I Cancel Or Change My Order?As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed. You’ll need to place another order or return any unwanted items.
I Received An Incorrect Item, What Do I Do?To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email.
When you message, please include the following information:
• Your name
• Order number
• Picture of the incorrect item and a description of the incorrect item received
If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.
Please do not return the item to us without speaking to our Customer Care team.
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;
Your Name, Order Number, Picture of the fault and a Description of the fault.
If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.